Complaints

St Mary's Primary School welcomes feedback and takes seriously any complaints that may be raised.

Most issues causing concern in schools can be handled quickly and in an informal manner. These issues can usually be resolved through informal discussions with appropriate staff members. For more complex complaints, the Principal or Assistant Principal will be able to receive a complaint and work to resolve this with you. All complaints will be dealt with fairly, effectively, impartially, confidentially and quickly.

For formal complaints, St Mary's guiding principles for resolution are underpinned by the Catholic Education Complaints policy, click here. To submit a formal complaint the following options are available:

• Sending an email to the Principal: sallyanne.croker@cg.catholic.edu.au.
• Telephoning the school and asking to speak to Mrs Sally-Anne Croker (Principal) or Mrs Therese Skelly (Assistant Principal).

The Catholic Education Office can also receive complaints directly via complaints@cg.catholic.edu.au.